Your privacy and trust
matter to us.
Ferluma is built on trust. These policies explain how we handle your data, protect your rights, and operate with full transparency.
Last updated: October 2026
Privacy Policy
Ferluma ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (ferluma.com) and services.
Who we are
Ferluma is a digital platform providing emotional support, fertility coaching, and access to medical expertise for individuals and couples navigating fertility journeys. We operate across Italy and Ireland.
For any privacy-related questions, contact us at: hello@ferluma.com
What data we collect
We may collect and process the following categories of personal data:
- Identity data: first name, last name, username or similar identifier
- Contact data: email address, telephone number
- Health and fertility data: information you voluntarily share about your fertility journey, treatment history, emotional wellbeing. This is special category data under GDPR.
- Usage data: information about how you use our website and services
- Technical data: IP address, browser type, time zone, device information
- Marketing preferences: your preferences regarding receiving communications from us
How we use your data
- To provide and manage your access to Ferluma services
- To match you with appropriate fertility-specialised professionals
- To send you early access and waitlist communications (with your consent)
- To improve our platform and personalise your experience
- To comply with legal obligations
- To prevent fraud and ensure platform security
Legal basis for processing
- Consent: for marketing communications and processing special category health data
- Contract: to perform our services when you become a user
- Legal obligation: to comply with applicable law
- Legitimate interests: to improve and secure our services
We treat fertility and health data as special category data under GDPR Article 9. We will never share, sell, or use this data for advertising purposes. Your journey is yours alone.
Data sharing
We do not sell your personal data. We may share data with:
- Professionals you choose to book sessions with on the Ferluma platform
- Service providers who assist us in operating the platform under strict data processing agreements
- Regulatory authorities if required by law
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Waitlist and early access data is retained until you withdraw consent or Ferluma launches, whichever comes first.
Your rights
Under GDPR, you have the right to access, rectify, erase, restrict, port, and object to the processing of your data. To exercise any of these rights, contact us at hello@ferluma.com.
Changes to this policy
We may update this policy from time to time. We will notify you of significant changes by email or via our website.
Terms of Service
By accessing or using ferluma.com, you agree to be bound by these Terms of Service. Please read them carefully before using our site or services.
Acceptance of terms
By accessing our website or signing up for early access, you confirm that you are at least 18 years old and agree to these terms in full.
Nature of our services
Ferluma is a digital marketplace and community platform that connects individuals and couples with fertility-specialised psychologists, coaches, and medical professionals. Ferluma is not a medical provider and does not provide medical advice, diagnosis, or treatment.
The professionals accessible through Ferluma operate independently. Ferluma facilitates the connection and provides the platform. It is not responsible for the clinical content of sessions.
User responsibilities
- Provide accurate and truthful information when registering or using the platform
- Use the platform only for lawful purposes
- Not share your account credentials with any third party
- Treat professionals and community members with respect and dignity
- Not reproduce, distribute, or commercialise any content from the platform
Intellectual property
All content on ferluma.com including the Ferluma brand, logo, manifesto, copy, and design is the intellectual property of Ferluma. You may not reproduce or use it without prior written consent.
Platform availability
Ferluma is currently in pre-launch phase. We do not guarantee continuous availability of the website or early access features. We reserve the right to modify, suspend, or discontinue any part of the service at any time.
Limitation of liability
To the fullest extent permitted by law, Ferluma shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
Governing law
These terms shall be governed by the laws of Ireland and Italy. Any disputes shall be subject to the jurisdiction of the courts of Ireland.
Cookie Policy
This Cookie Policy explains how Ferluma uses cookies and similar tracking technologies on ferluma.com.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, making it more useful and easier to use again.
Cookies we use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function. Cannot be disabled. | Session |
| Analytics | Help us understand how visitors use our site. No personal data is sold. | Up to 2 years |
| Functional | Remember your preferences to improve your experience. | Up to 1 year |
| Third-party | Set by Tally (waitlist form). Governed by Tally's own privacy policy. | Varies |
Managing cookies
You can control and delete cookies through your browser settings. Visit aboutcookies.org for guidance.
Our current use
In our pre-launch phase, Ferluma uses minimal cookies set by Squarespace (our hosting platform) and Tally (our waitlist form). We do not use advertising or tracking cookies.
GDPR & Your Data Rights
Ferluma is committed to full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Acts of Ireland and Italy.
Your rights under GDPR
| Right | What it means |
|---|---|
| Right of access | You can request a copy of all personal data we hold about you. |
| Right to rectification | You can ask us to correct inaccurate or incomplete data. |
| Right to erasure | You can ask us to delete your personal data ("right to be forgotten"). |
| Right to restriction | You can ask us to limit how we use your data. |
| Right to portability | You can request your data in a structured, machine-readable format. |
| Right to object | You can object to processing based on legitimate interests or for direct marketing. |
| Right to withdraw consent | Where we rely on consent, you can withdraw it at any time. |
Special category data
Ferluma handles health and fertility data, classified as special category data under GDPR Article 9. We process this data only with your explicit consent and for the sole purpose of providing the Ferluma service.
Your fertility journey data will never be used for advertising, profiling, or shared with third parties without your explicit consent. Ever.
How to exercise your rights
Send an email to hello@ferluma.com with the subject line "Data Rights Request". We will respond within 30 days.
Supervisory authorities
- Ireland: Data Protection Commission — dataprotection.ie
- Italy: Garante per la Protezione dei Dati Personali — garanteprivacy.it
Accessibility Statement
Ferluma believes that every person navigating a fertility journey deserves access to support, regardless of ability. We are committed to making ferluma.com accessible to all users.
Our commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We are actively working to ensure our website meets these standards as we build and launch the full platform.
Current accessibility features
- Semantic HTML structure for screen reader compatibility
- Sufficient colour contrast ratios across all text and backgrounds
- Responsive design that works across all device sizes
- Keyboard navigable interface
- Alt text on all informative images and SVG elements
- Legible font sizes with appropriate line spacing
Feedback and contact
If you experience any accessibility barriers on our site, please contact us at hello@ferluma.com.
Disclaimer
The information provided on ferluma.com is for general informational and educational purposes only. It is not intended to substitute professional medical, psychological, or legal advice.
Not medical advice
Ferluma is not a medical provider. Nothing on this website constitutes medical diagnosis, treatment, or advice. Always consult a qualified healthcare professional regarding any medical questions or conditions.
If you are experiencing a medical emergency, please contact your local emergency services immediately.
Professional services
The psychologists, coaches, and medical experts accessible through Ferluma are independent professionals. Ferluma facilitates the connection but is not responsible for the content, accuracy, or outcomes of individual sessions.
Accuracy of information
While we make every effort to keep information on our website accurate and up to date, Ferluma makes no warranties about the completeness or reliability of any information provided. We reserve the right to change information at any time without notice.
External links
Our website may contain links to external websites. Ferluma does not endorse and is not responsible for the content or privacy practices of any linked third-party sites.
Questions about our policies?
We are always happy to help and clarify. Reach out to the Ferluma team directly:
We aim to respond within 2 business days.